PRIVACY & DATA · TRASLA TRAVEL
Learn how Trasla Travel collects, uses, protects and shares personal information when you browse our website or book travel services.
Last updated: September 23, 2026 · Applies to our website, direct communications and travel services
Your privacy matters: This policy explains what personal information Trasla Travel collects, why we use it, when it may be shared and how you can exercise your privacy rights. We collect only information reasonably connected with operating our website, responding to inquiries, arranging travel services and meeting legal obligations.
This Privacy Policy describes how Trasla Travel SRL collects, uses, stores, discloses and protects personal information when you visit traslatravel.com, communicate with our team or reserve transportation, tours, excursions or related travel services.
The policy applies to information provided directly to Trasla Travel and information received through an authorized booking channel. A marketplace or external website may also apply its own privacy policy to information it collects independently.
Trasla Travel SRL is a travel-services business based in Punta Cana, Dominican Republic. For information collected directly through our website, booking system, email, telephone or WhatsApp, Trasla Travel is responsible for determining why and how that information is used.
Questions or privacy requests may be directed to info@traslatravel.com.
Depending on how you interact with us, we may collect:
Please avoid sending sensitive personal or medical information unless it is reasonably necessary for a specific service or accommodation request.
We collect information when you:
We may also receive booking information from travel marketplaces, hotels, agencies, resellers, payment providers, drivers or activity operators when necessary to administer a reservation.
Personal information may be used to:
We do not sell personal information in exchange for money.
Where applicable, we process personal information because it is necessary to take steps requested before a booking or to perform a confirmed service; because we have a legitimate operational, security or customer-service interest that does not override your rights; because we must comply with legal, tax or accounting obligations; or because you have provided consent.
When processing depends on consent, you may withdraw that consent for future processing. Withdrawal does not affect processing already carried out lawfully or information that must be retained for another valid legal reason.
We disclose only the information reasonably necessary for the relevant purpose. Recipients may include:
Service providers are expected to use personal information only for the authorized service or another lawful purpose for which they are independently responsible.
Online payments may be processed by PayPal, card networks, banks or another payment provider displayed at checkout. Those providers collect and process payment credentials under their own privacy and security terms.
Trasla Travel does not ordinarily receive or store a complete payment-card number or card security code when payment is handled through an external payment interface. We may retain transaction references, payment status, amount, currency and limited information required for confirmation, reconciliation, refunds, fraud prevention and accounting.
Our website may use cookies and similar technologies to operate essential features, remember preferences, improve performance, protect forms and understand how visitors use the site. Embedded services such as Google Maps, payment interfaces, videos or social-media tools may also set or read identifiers under their own policies.
Non-essential cookies should be controlled through the available consent settings where required. You may also restrict cookies through your browser, although disabling essential storage may affect booking, security or other website functions.
More information will be available in our Cookie Policy.
Travel services and online technology frequently involve providers located in different countries. Personal information may therefore be processed outside the Dominican Republic, including in countries where a payment provider, booking marketplace, hosting company, communications service or traveler is located.
Where legally required, we seek to rely on appropriate contractual, organizational or other recognized safeguards. Privacy protections and government-access rules may differ between jurisdictions.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, tax, accounting, fraud-prevention, insurance, dispute-resolution and recordkeeping requirements.
Retention periods vary according to the type of information and booking. When information is no longer required, it may be deleted, anonymized or securely isolated, subject to technical backup cycles and legal obligations.
Trasla Travel uses reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Measures may include access restrictions, encrypted connections, account controls, security monitoring, backups and trusted payment interfaces.
No internet transmission or storage system can be guaranteed completely secure. You should protect your own email, device and booking credentials and notify us promptly if you believe a communication or reservation has been compromised.
Subject to applicable law and relevant exceptions, you may request:
Send a request to info@traslatravel.com. We may need to verify your identity and authority before releasing or changing information. Some information may be retained when required for a confirmed booking, legal obligation, fraud prevention, accounting or the establishment or defense of a legal claim.
Our website and direct booking services are intended for adults who are legally able to make a reservation. Information about a minor should be provided only by a parent, legal guardian or authorized adult and only when reasonably necessary for passenger counting, age restrictions, child-seat arrangements or service safety.
If you believe a minor has submitted personal information without appropriate authorization, contact us so the circumstances can be reviewed.
Our website may contain links, maps, payment tools, booking widgets, videos or content operated by third parties. Their collection and use of information are governed by their own privacy notices and settings.
If you book through a travel marketplace, agency or reseller, that organization may act independently regarding the data it collects and the payment it processes. Review its privacy policy as well as this one.
We may update this Privacy Policy to reflect changes in our services, technology, providers, business practices or legal obligations. The revised version will be posted on this page with an updated effective date.
When a change materially affects how existing information is used, we will take additional notice or consent steps where required by applicable law.
Trasla Travel SRL
Punta Cana, Dominican Republic
Email: info@traslatravel.com
Phone / WhatsApp: +1 (829) 861-3589
Please use the subject line Privacy Request and describe the information or action requested. We will review the request, verify identity when appropriate and respond in accordance with applicable requirements.
This policy provides general information about Trasla Travel’s privacy practices and does not reduce rights available under applicable data-protection or consumer law. Independent legal review is recommended before final publication.
