BOOKING INFORMATION · TRASLA TRAVEL
Understand how cancellations, booking changes, no-shows and refunds are handled for direct bookings made with Trasla Travel.
Last updated: September 22, 2026 · Applies to eligible direct bookings
Important booking information: This general policy applies to eligible reservations made directly with Trasla Travel. Product-specific terms displayed during checkout or included in your booking confirmation may supplement or replace the general conditions below. When a product has different cancellation terms, the conditions disclosed for that booking will apply.
We understand that travel plans can change. This Cancellation & Refund Policy explains how cancellation requests, booking changes, no-shows and eligible refunds are handled for services reserved directly with Trasla Travel.
Please review the specific terms shown on the product page, at checkout and in your confirmation. Certain tours, private activities, special events or supplier-operated services may have stricter conditions because availability and operating costs are committed in advance.
Unless different terms were clearly disclosed for your selected service, an eligible direct booking may be cancelled for a full refund when the request is received at least 24 hours before the scheduled start time.
The applicable time is the local time at the service location in the Dominican Republic. The cancellation is effective only after Trasla Travel receives the request and confirms it in writing by email or WhatsApp.
Requests to change a travel date, pickup time, passenger details or another booking element are subject to availability and supplier approval. Please contact us as early as possible.
Cancellations received less than 24 hours before the scheduled start time are generally non-refundable. A traveler is considered a no-show when they do not arrive at the confirmed meeting or pickup point within the applicable waiting period stated in the booking confirmation and cannot be reached.
No refund is normally available for a no-show, a missed service caused by late arrival, incorrect information supplied by the traveler, or a voluntarily unused portion of a service. We will always review exceptional circumstances in good faith, but approval is not guaranteed.
For airport transfers, we use the flight information provided with the booking to monitor standard arrival delays and adjust pickup planning when reasonably possible. A verified airline delay will not automatically be treated as a no-show.
You must notify us promptly of flight cancellations, rebooking, airport changes or major schedule changes. If the new arrival falls outside the operator’s availability, we will offer the most appropriate available option, which may include rescheduling or a review of refund eligibility.
Safety and operating conditions come first. Weather, sea conditions, road closures, government restrictions or other circumstances outside reasonable control may require a route, schedule or activity to be adjusted.
If Trasla Travel or the operating supplier cancels the service and no suitable alternative can be provided, you may choose between an eligible rescheduling option or a full refund of the amount paid for the cancelled service. Trasla Travel is not responsible for indirect expenses such as airfare, accommodation or other reservations unless required by applicable law.
If you booked through Viator, GetYourGuide, Bókun or another travel marketplace, reseller, hotel desk or agency, your cancellation and refund request must normally be managed through that provider. The conditions shown by that platform at the time of purchase govern the booking.
Trasla Travel cannot override a third party’s payment, cancellation or refund process. We can help identify the operating details, but the booking platform remains responsible for processing an eligible refund collected through its system.
Approved refunds are returned to the original payment method whenever possible. Trasla Travel will initiate the refund after eligibility has been confirmed.
After processing, the time required for the funds to appear depends on PayPal, the card issuer or the traveler’s bank. Most refunds appear within approximately 5–10 business days, although some financial institutions may take longer. Currency conversion differences and bank processing times are outside Trasla Travel’s control.
Reply to your booking confirmation or contact us by email or WhatsApp. To help us locate the reservation quickly, include:
Do not consider a booking cancelled or changed until Trasla Travel confirms the request in writing.
Trasla Travel SRL
Punta Cana, Dominican Republic
Email: info@traslatravel.com
Phone / WhatsApp: +1 (829) 861-3589
Our team will review your request against the terms attached to the reservation and confirm the available options.
This policy is intended to provide clear general booking information and does not limit any mandatory consumer rights that may apply. Submitting a request does not guarantee approval until Trasla Travel confirms the outcome in writing.
